Delivery Options
Which delivery options do we offer?
We ship with DHL. All orders of € 40,00 or more order value qualify for free delivery within Germany. For orders with less order value we charge a € 3,90 delivery fee. Please note our international delivery rates.
In order to make the receipt of your order as easy and convenient as possible, we offer you the services of DHL Preferred Delivery for shipping within Germany. For example, if you travel a lot, you can address your parcels directly to a Packstation or branch. Or you can set a day to deliver your order so you can plan flexibly. Even if you order your delivery to your home, something can always come in between. Tell us a preferred neighbour or location - so the DHL delivery person can deposit your packages there.
Delivery to a Packstation
With DHL Packstation you receive parcels when and where it suits you best. This will save you from having to wait for the delivery person and observe the opening hours. To use this service, you must be registered with DHL. Register now for free at the DHL website.
And this is how the delivery to a Packstation works:
- When ordering, select the delivery to a Packstation.
- Enter the Packstation number directly or use the location finder to find a Packstation near you.
- Enter your DHL customer number (PostNummer).
- When your shipment has been delivered, you will receive a notification from DHL.
- Now you can pick up your shipment when it suits you. Quite simply with your DHL customer card (Goldcard) and your mTAN, which you have received from DHL on your mobile phone.
Delivery to a branch
Take the opportunity to order your shipments directly to a post office or DHL parcel shop of your choice. To use this service, you must be registered with DHL. Register now for free at the DHL website.
And this is how the delivery to a branch works:
- When ordering, select the delivery to a branch.
- Use the location finder to find a nearby post office or DHL parcel shop.
- Enter your DHL customer number (PostNummer).
- When your shipment has been delivered, you will receive a notification from DHL.
- Now you can pick up your shipment in the desired branch.
Delivery to your preferred location
Define a location on your property where your parcels may be deposited. Your preferred location can be, for example, a place in your garage or on your terrace. It is important that the desired location is freely accessible to the deliverer, but is protected from sight and weather. So your shipments can also be delivered when you're away from home. You can easily specify the preferred location when ordering. The DHL deliverer will deposit the parcel there. DHL will inform you and you can pick up the package there.
Delivery to your neighbour
Let us know about a preferred neighbour in your immediate vicinity who is willing to receive the shipments for you. You will be informed about the delivery to your neighbour by DHL and can pick up the parcel there.
Delivery on the day of your choice
If you know you're only available to receive parcels on certain days, or know already that you won't be home on a specific delivery day, then take advantage of the chance to specify when you'd like to receive your shipment. You will be shown several possible days for the delivery of your goods. Just pick the day that suits you best. For the delivery on the preferred day, costs of € 1,20 will be charged.
Returns: Return of your goods
If you would like to return your ordered goods to us, you can create and print out the returns label yourself via our Returns Centre. Simply affix the label to the package and return it to a post office, a DHL parcel shop, a Packstation or to your DHL delivery driver. Or you arrange the pick up of your return with our customer service. The DHL deliverer picks up the package on the agreed day and sends it back to us.
Express delivery
For express shipping within Germany with delivery from Monday to Friday we charge € 12,90 shipping costs irrespective of the payment method and order value. For express shipping with Saturday delivery we charge € 25,90 shipping.
Any questions left?
If you can't find an answer here, don't hesitate to write us an email, use our contact form or simply call us. From Monday to Friday between 8.30 and 16.30 CET our customer service is glad to be there for you.
Service hotline: +49 7031 43744-0 • Email: info@uhrcenter.de • Contact form