Terms and Conditions
- Contractual partner, formation of contract, correction facilities
- Contract language, saving of the contract text
- Delivery conditions
- Right to cancel
- Retention of title
- Damage during delivery
- Warranty and guarantees
- Code of conduct
- Online dispute resolution
- Final provisions
The following General Terms and Conditions (GTC) apply to all orders placed via our online shop by consumers and traders.
"Consumer" means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
"trader" means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
For traders the following applies: if the trader uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.
2. Contractual partner, formation of contract, correction facilities
The contract is concluded with Esters GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather, a non-binding online catalogue. You may initially place our products into the shopping basket without obligation and check your entries at any time prior to submitting your binding offer, by using the correction aids provided and explained for this in the ordering process. By clicking on the ordering button, you are submitting a binding offer to buy the products contained in the shopping basket. The confirmation of receipt of your order will take place by e-mail directly after sending the order.
As to when your offer will be accepted and the contract will be formed is subject to the chosen payment method:
Credit card, Cash on delivery, Purchasing on account and financing by Klarna
We accept your order by sending a declaration of acceptance in a separate e-mail or by delivering the goods within two days.
Cash in advance
We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we provide you with our bank account details.
Direct debiting via Klarna PayNow
By placing your order, you issue the online provider Klarna a direct debit mandate. Klarna will withdraw the invoiced amount from your bank account. Klarna will separately provide you with pre-notification of the date of the bank debit within two days of our receipt of your order. The contract with us thereby is formed.
After placement of the order, you will be forwarded to PayPal's website. You may enter your payment details there and confirm the payment instructions to PayPal. After submitting your order in the shop we will instruct Pay Pal to initiate the payment transaction. With this, your contract with us will be formed.
Sofort by Klarna
After submission of the order, you will be forwarded to SOFORT GmbH's website , where you may confirm the payment instructions to SOFORT. With this, your contract with us will be formed.
After submission of the order, you will be forwarded Paydirekt's website, where you may confirm the payment instructions to Paydirekt. With the submission of the order, we will ask Paydirekt to initiate the payment transaction and will thereby accept your offer.
During the ordering process you will be forwarded to Amazon's website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process. Following submission of your order we will request Amazon to initiate the payment transaction. With that we will accept your offer to form a contract.
3. Contract language, saving of the contract text
The languages available for contract formation are German and English. We save the text of the contract and forward the order data and our Terms and Conditions to you by e-mail. You may also view the text of the contract in our customer login area.
4. Delivery conditions
All prices include VAT. Delivery costs may apply in addition to the product price. Further information about the delivery costs can be found at the offer and in the shopping basket.
We only dispatch goods en route; pick up by the customer is not possible.
The following payment methods are basically available in our online shop:
Payment in advance
If you select payment in advance we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
Cash on delivery
Payment by cash on delivery is possible up to an order value of € 500,00 for standard shipping in Germany only (express delivery is excluded). You will directly pay the purchase price with the deliverer. Additional cost of € 6,00 will apply.
With the submission of the order, you are sending us your credit card details at the same time. After your identification as the legal cardholder, directly after shipment, the payment transaction will be automatically carried and your card will be charged.
Direct debiting via Klarna PayNow
PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly after shipping the good the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
SOFORT by Klarna
After placement of the order, you will be forwarded to the online provider SOFORT GmbH's website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT online bank transfer, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.
giropay / paydirekt
After submission of your order, you will be forwarded to Paydirekt's website. In order to pay the invoice amount via Paydirekt, you must have an online banking account that is activated for participation in Paydirekt, be registered there or register yourself first, identify yourself with your access data and confirm the payment instructions to us. Directly after shipping the goods, we request Paydirekt to initiate the payment transaction. The payment transaction is carried out automatically by Paydirekt. You will receive additional information during the ordering process.
During the ordering process you will be forwarded to the online provider Amazon's website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process. Directly after shipping the goods, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.
Purchasing on account and financing by Klarna
In collaboration with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we can offer you the payment options of purchasing on account and payment by instalments. Please note that Klarna accounts and Klarna payment by instalments are only available for consumers and that payment has to be made to Klarna.
Klarna payment by instalments
Using the financing service from Klarna, you can pay for your shopping in flexible monthly instalments of at least 1/24 of the total amount (at minimum, however, € 6,95). You can find further information on Klarna payment by instalments including the General Terms and Conditions and Standard European Consumer Credit Information here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/account.
By purchasing on account with Klarna, you receive the goods first and then always have a payment term of 14 days. The full GTCs for purchasing on account are available here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0.
6. Right to cancel
You are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.
7. Retention of title
The goods shall remain our property until full payment is made. For traders, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations.
8. Damage during delivery
For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Applicable to traders: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment. Among traders, the duty to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) applies. The goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been deliberately concealed by us.
9. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.
10. Code of conduct
We have submitted to the following codes of conduct: Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
11. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.
12. Final provisions
If you are a trader, German law applies, to the exclusion of the UN Sales Convention.
If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.
Phone: +49 7031 43744-0
(Mo-Fr 8:30 - 16:30 CET)
Fax: +49 7031 43744-20
Gerrit Esters, Tina Kleinmann
Amtsgericht Stuttgart, HRB 245304
VAT ID number
EAR registration number: WEEE-Reg.-No.
Responsible according to § 18 Abs. 2 MStV