You can call our hotline from Monday to Friday 8:30 to 16:30 CET.
When you have gone through the whole online order procedure, inputting all the data required and - in the last ordering step - have clicked the button "Buy now" you have made a firm order. After you have placed the order we will send you an email confirming the reception of your order, showing all the details (confirmation of reception). This confirmation does not represent an acceptance of your offer but only informs you that we have received your order.
At the latest by the time the goods have been delivered you will receive from us all the customer information, which you should print out for your records. The purchasing agreement comes into effect as soon as we confirm the order or with delivery of the goods and confirmation of dispatch.
Any questions left?
If you can't find an answer here, don't hesitate to write us an email, use our contact form or simply call us. From Monday to Friday between 8.30 and 16.30 CET our customer service is glad to be there for you.
Simply choose the right payment method for you. When paying by online bank transfer or payment in advance you receive 3% advance payment discount. In addition, you can also conveniently pay by Amazon Pay, credit card, direct debit, cash on delivery, giropay / paydirekt, PayPal, part payments or invoice. You can find further information on our page about the different Payment Methods.
With DHL Preferred Delivery you can receive your parcels whenever and wherever you like within Germany. The service of DHL offers you a flexible parcel reception: your shipments will be delivered as you wish. For more details, see our Delivery Options.