TERMS AND CONDITIONS

The provision of all goods and services for the customer by uhrcenter / Esters GmbH - henceforth referred to as uhrcenter - is carried out exclusively on the basis of the following terms and conditions in the version valid at the time the order is placed. The agreement is made in German or English.

Our range of articles is not binding. The order of a customer is an offer to enter into a purchase contract. The following automated confirmation of the receipt of the order by E-Mail is no acceptance of the offer. The purchase contract is accomplished as soon as we confirm the order or with delivery of the goods and confirmation of dispatch.

All prices include VAT, and those prices are valid that are quoted at the time the order is placed. The validity of our limited offers is specified next to the relevant item in the online shop. However, it can occur that in spite of adequate stock control procedures, articles offered within the framework of a special offer are sold out more quickly than expected. Consequently we do not guarantee delivery. All offers are made on the basis of "only as long as stocks are available". The purchase price is due for payment once the goods and the invoice have been received. Payment can be made by Amazon Payments, credit card, cash in advance, cash on delivery, on invoice or PayPal. If it is made by credit card, the invoice amount is provisionally debited to your credit card account, the debit being finalised when the goods have left the warehouse. uhrcenter reserves the right to exclude particular forms of payment. You can find further information on payment on our web page payment options.

Costs for postage and packaging are to be borne by the customer. They will depend on order value, form of shipment, form of payment and shipping destination. They will be calculated and displayed in the order procedure prior to any online order or, in the event of an order by telephone, they shall be quoted and shown separately on the invoice. The mode of shipment shall be chosen by the customer or, in the absence thereof, according to the most feasible arrangement. An overview of the applicable shipment and payment options as well as the relevant prices shall be published on our websites.

The estimated delivery periods are dependent on the products. On our website the availability of each product is displayed by mentioning the estimated date of dispatch through specific comments. Depending on the chosen mode of shipment the delivery takes place within the ordinary sender time from Germany. In the event that a delay of the estimated date of dispatch occurs after an order has been made, the customer shall automatically be informed by E-Mail. Provided that the customer is a consumer, he is entitled to cancel his/her order or to make modifications to such order free of charge at any time prior the revocation right takes effect, unless otherwise agreed.

uhrcenter retains title to the goods until payment has been made in full.

Exercising the right of withdrawal, end-consumers shall bear the costs of the return shipment if the goods delivered are as ordered and the value of the returned product does not exceed 40 Euro or the customer has not paid the full amount or the instalment as per contract. In any other case the return is free of charge for the customer.

Following you will find the legally required instruction about the prerequisites and consequences of the right of withdrawal. In case you return the goods you may use the printable return label from our returns centre. If you encounter any difficulties downloading the return label or if you have no printer available, please contact our customer service. Please help us to avoid unnecessary charges and return the goods post-paid.

Withdrawal instruction

Right of withdrawal
If you are a consumer you may withdraw your declaration to conclude a sales contract without stating a reason within a period of 14 days in textual form (e.g. by letter, fax or E-Mail) or - if you received the ordered goods before the term is ending - by returning the goods. The term commences after the receipt of this revocation instruction in textual form, but not until you have received the goods and either until the fulfilment of our duty to supply information according to article 246 § 2 in conjunction with § 1 para. 1 and 2 IACC (Introductory Act to the German Civil Code) as well as our duties according to § 312g para. 1 BGB in conjunction with article 246 § 3 IACC. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.

The revocation shall be addressed to:
uhrcenter / Esters GmbH
Wolf-Hirth-Str. 35
71034 Böblingen
Fax: 07031/43744-20
E-Mail: retoure@uhrcenter.de

Consequences of a withdrawal
In the event of effective withdrawal, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If you are unable to return the received benefits or goods either in total or in part or only in deteriorated condition, you shall indemnify uhrcenter for the loss in value, if applicable. This shall only apply in the event that the deterioration of the surrendered goods or the received benefits are due to the inappropriate inspection of quality characteristics and functionality of the goods. An inspection of the quality characteristics and functionality of the goods is inappropriate if the inspection would not have been possible in a shop. Goods capable of being sent by parcel shall be sent back by you at the risk of us. You shall bear the costs of the return shipment if the goods delivered are as ordered and the value of the returned product does not exceed 40 Euro or the customer has not paid the full amount or the instalment as per contract. Otherwise uhrcenter shall bear in case of a valid withdrawal the costs for the return shipment including transport insurance. Goods not capable of being sent by parcel will be collected from you. Obligations to refund payments must be fulfilled within 30 days. This time limit begins for you with the despatch of the withdrawal or the goods and for us with the receipt of the goods.

Conclusion of the withdrawal instruction

Exclusion of the Right of Withdrawal
The right of withdrawal may not apply to contracts

• for supply of goods to be manufactured according to customer specifications or
• clearly tailored to personal needs

Beside your legal right of withdrawal we grant you a voluntary right to return the goods within 30 days after receipt of the goods. With this right to return the goods you may cancel your order after the legal withdrawal period of 14 days (see above) by sending us back the goods within 30 days after receipt. To meet the deadline, timely mailing shall suffice. In order to use the voluntary right of return you have to send back the complete goods undamaged and in their original condition with the original packaging. The voluntary right of return does not apply on gift vouchers.

Your legal right of withdrawal is not affected by the rules of the additional contractually accorded (voluntary) right of return and persists independently of it. Within the period of the legal right of withdrawal only the legal terms mentioned there apply. Besides, the contractually accorded (voluntary) right of return does not limit the implied warranty, which remains without restrictions.

The German legal provisions relating to warranties are applicable. Provided that the customer is a consumer, the periods of limitation for statutory claims for defects shall be two years. Should uhrcenter give a special guarantee, the legal provisions relating to warranties in general remain unaffected. Excluded from the warranty/guarantee is any damage arising from normal wear and tear, lack of proper handling, and insufficient or incorrect care and maintenance.

The laws of the Federal Republic of Germany shall exclusively apply. The provisions of the UN Convention on the International Sale of Goods (CISG) shall not apply. Regarding commerce with end-consumers within the European Union, the relevant laws of that country may also be applicable, provided that it concerns obligatory consumer rights provisions.

If the customer is a merchant or does not reside within the European Union, our place of business shall be the exclusive venue for all legal disputes between the contract parties, including all lawsuits in connection with bills of exchange and cheques.